Our exchange policy: $10 off if you need to
exchange an item for one that costs more!
We guarantee your satisfaction on every CD we sell. If you return a CD in good condition within 60 days and wish to exchange it for an item that costs up to $10 more, you do not need to send additional funds. Otherwise, include a check for the difference or a credit card number and your signature authorizing us to charge the difference.
Our return policy: 60-Day Money-Back Guarantee
If within 60 days of purchase, you decide you aren't satisfied with
any CD, simply return it to us in resalable condition. It's okay if you have used the
CD, as long as you have not copied it, or scratched or marred the discs, or written
on the product. You do not need to contact us for authorization, but be sure to put your
name and address on the package.
For your protection, we suggest you return the product in a traceable manner, such as UPS, FedEx, or DHL. Or you can get a certificate of mailing from the Post Office for a small fee. If the value of the item is over $100, we suggest you insure it for the price you paid. Be sure to pack the item in the same manner you received it.
Once we receive the item in good condition we will refund the purchase price. If you paid by credit card, we will issue a refund to your credit card. If you paid by check, we will send you a check.
Very important: In some cases an item may be shipped to you directly from the manufacturer. DO NOT RETURN IT TO THEM. Please send all returns directly to us at:
2412 Unity Ave N
Minneapolis, MN 55422-3450 USA
Digital downloads are covered, too. There is no need to "return" them, but you will need to sign a letter of destruction.
Shipping charges are not refundable, but most of our products are shipped free in the U.S.! This guarantee does not apply to any custom-made product, or our databases, but if you aren't happy with any purchase, please call us at 763-522-6256 or 800-759-4561 to discuss options.
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